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EMOTIONAL INTELLIGENCE E-BOOK
Many scientific studies have been conducted over the years and have discovered that emotional intelligence is more important in life than the average intelligence that is measured by the IQ scale.
These studies, which have been conducted by both American and European universities, have proven that the common intelligence responses account for less than 20 percent of our achievements and successes in life, while the other 80 percent depends solely on our emotional intelligence.
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Table of Contents
Introduction.................................................................................................. 6
Chapter 1 - What is Emotional Intelligence............................................... 9
Categories of Emotional Intelligence........................................................ 10
Self-Awareness..................................................................................... 10
Self-Regulation...................................................................................... 11
Motivation.............................................................................................. 11
Empathy................................................................................................. 12
Social Skills............................................................................................ 13
Benefits of High Emotional Intelligence.................................................... 14
Chapter 2 – How to Identify Emotional Triggers and Strategies for Dealing with Them..................................................................................................... 19
How to Identify Your Emotional Triggers.................................................. 20
How to Deal with Emotional Triggers........................................................ 22
Chapter 3 – Why You Need to Take Responsibility and Set Personal Boundaries.................................................................................................. 25
How to Take Responsibility....................................................................... 26
How to Set Your Personal Boundaries..................................................... 28
Chapter 4 – How to Raise Your Emotional Intelligence........................ 31
Key Skills of Emotional Intelligence.......................................................... 32
Chapter 5 – Essential Keys for Commanding Your Emotions............. 36
The Emotional Triad................................................................................... 37
How to Deal with Negative Emotions........................................................ 38
Chapter 6 – How to Gain Emotional Control and Tackle Anger Management........................................................................................................................ 42
Understanding Anger................................................................................. 43
The Importance of Anger Management.................................................... 43
Tips for Managing Your Anger.................................................................. 45
Chapter 7 – Mastering Conflict Resolution with Emotional Intelligence
.................................................................................................................49
Understanding the Cause of Conflict........................................................ 50
How to Perceive Conflict............................................................................ 50
Conflict Resolution Skills........................................................................... 51
Conflict Resolution and Non-Verbal Communication............................... 53
Chapter 8 – Mastering Your Interpersonal Skills for Higher Emotional Intelligence.................................................................................................. 54
Verbal Communication.............................................................................. 55
Non-Verbal Communication...................................................................... 56
Conclusion................................................................................................... 58