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Customer Relationship Management
The business demands critical follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.
This training course will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensure a fact-based interaction.
Customer Service Excellence
Customer service excellence takes basic customer service up a notch and includes not only fulfilling the expectations of a customer but also exceeding those expectations. Organizations that strive for customer service excellence approach customers with a focussed modus operandi of satisfying their customers.
The training course drives home the weightage customer service carries in overall business growth.
With practical lessons, participants gain first-hand knowledge in this context. The course aims to impart insight regarding various tools and techniques used in the corporate world. The course is a pre-requisite for any associate looking to understand the ideology behind customer service excellence and is willing to get well-versed in the same